Saturday, April 10, 2010

Hard wood floors still not done.

Despite assurances that the floors would be finished for my party tomorrow...they are not. In fact I haven't heard from them. In fact when I called them yesterday they were confused that the job wasn't complete. So here is the last two paragraphs of the email I am sending them. To summarize...don't use Carpet Exchange. They are overbooked, mismanaged, and not concerned with Customer Service.

excerpt from Letter from Andrea

"So, here I am. It is 2.5 months since I made a $2500 deposit. It is 1 month past authorizing an additional 1000$. It is 1.5 weeks from authorizing an additional $2000 dollars. And it is one day until my party. It may seem shallow to you to be disappointed that my guests will now have to walk into my house on a floor with exposed plywood. There are boxes of wood sitting in the corners and my furniture is still in the garage that I can’t park in. They will need to climb unfinished stairs. There is a one inch step up at the top of the stairs that young children could trip on, so I can’t let kids play down stairs.

But don’t worry about it. I’m sure that Carpet Exchange’s complete incompetence at finishing a job in 2 months will be a interesting conversation point. I’ll be sure to mention that this job, though fantastically expensive for me, was not a priority for the company, that they didn’t seem to care that they finished it and didn’t seem to be able to problem solve solutions that would have allowed me to open my house in a reasonable time. I don’t blame the installers. They did an amazing job, but they have obviously been overscheduled and not given guidance on prioritization. I used to recommend Carpet Exchange to people as a company that was service oriented and convenient. I’ll be sure to tell my guests and my blog readers that I would recommend them trying a different company and I’ll be sure to pick a different company when finishing the last two rooms downstairs.

But don’t worry about it. I will pay my remaining bill of about $5500 on time. After all, being prompt and complete is the respectful, honest thing to do. You should probably make a note of that."


At 8:53 AM , Blogger TemporaryLibrarian said...

You tell 'em!

At 6:01 PM , Blogger elizabeth said...

Great letter!


Post a Comment

Subscribe to Post Comments [Atom]

<< Home